Accessibility Information
There is no information about accessibility
Accessible Parking
8
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Located on the Cardiff bound platform via Park Street entrance and accessed via ramp steeper than 1:12.
Customer Help Points
Trefforest Passenger Assistance Meeting Point 0:
Platform
On the platform in view of the on-train staff.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are throughout this station
Lift Details
Lift, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.8m wide
Lifts
There are lifts
National Key Toilets
Yes
Nearest Accessible Stations
Pontypridd
Passenger Assistance
Trefforest Passenger Assistance Meeting Point 0
Location :
Platform
On the platform in view of the on-train staff.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.
Step Free Access
B2, (refer to quick reference guide)
Category B2.
Step free access to Platform 1 (to Cardiff) however the ramp from Park Street has a steep gradient.
Step free access to Platform 2 (to Pontypridd) from the car park.
Access between the platforms is via a footbridge with steps.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Ticket Barriers, Wheelchairs Available
Car Park - Station Car Park
Name : Station Car Park
Spaces : 114
CCTV : No
Free Parking : Yes
For parking price, visit Treforest Station - APCOA
Cycle Storage Cctv
Yes
Cycle Storage Location
6 Sheffield stands providing for parking for 12 bicycles are located on the southbound (Cardiff direction) platform. A further 6 Sheffield stands providing parking for 12 bicycles are located by the station entrance to the northbound (Pontypridd direction) platform
Cycle Storage Spaces
24 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
114
Rail Replacement Services
The rail replacement bus stop is at the station entrance on Park St, near the junction with Castle St.
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Cycle Storage Sheltered, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 18:00:00.000
Saturday
08:00:00.000 - 14:30:00.000
Printed Local Information
There is printed information available
Toilets
Station toilets are opening during Ticket Office opening hours.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 18:00:00.000
Saturday
08:00:00.000 - 14:30:00.000
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
