Accessibility Information
There is no information about accessibility
Accessible Parking
27
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Customer Help Points
Wakefield Westgate Passenger Assistance Meeting Point 0:
Customer Information Point
This is located to the left of the ticket barriers as you walk in through the main station entrance (Open Mon-Sat 06:00-20:30 & Sun 08:00-19:00)
Station Management Centre (outside Customer Information Point opening hours)
When the Customer Information Point is closed, please go to the Station Management centre , located to the left of the ticket gates
Height Adjusted Ticket Office Counter
There is no counter here
Impaired Mobility Set Down
Yes
Lift Details
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Wakefield Westgate Passenger Assistance Meeting Point 0
Location :
Customer Information Point
This is located to the left of the ticket barriers as you walk in through the main station entrance (Open Mon-Sat 06:00-20:30 & Sun 08:00-19:00)
Station Management Centre (outside Customer Information Point opening hours)
When the Customer Information Point is closed, please go to the Station Management centre , located to the left of the ticket gates
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lift access between Platforms 1 & 2.
Wakefield has two RNIB 'Maps for All' - located on the paved area outside the main entrance and inside the entrance from the short stay car park.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
-
Wheelchairs Available
Yes
This station does not offer
Escalator Information, Induction Loop, Nearest Accessible Stations
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Forecourt
Name : Forecourt
Spaces : 0
CCTV : No
Free Parking : No
Per Hour : £2.00
Operator : London North Eastern Railway
Cycle Storage Cctv
Yes
Cycle Storage Location
Front of station
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
30 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
900
Rail Replacement Services
Pick Up / Drop Off at the bus stop (W9) in the short-stay car park.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Help Points
Help Points are only available in limited locations
On Entry/Exit barriers to Long stay car park, also on Car park Pay on Foot machines
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
First Class Lounge
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 21:00:00.000
Saturday
06:00:00.000 - 20:30:00.000
Sunday
08:15:00.000 - 20:45:00.000
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday
05:00:00.000 - 00:30:00.000
Friday
05:00:00.000 - 23:45:00.000
Saturday
05:00:00.000 - 23:30:00.000
Sunday
08:00:00.000 - 01:00:00.000
Pay Phones
Yes
Post Box
Yes
Refreshment Facilities
Coffee shop and various food outlets available for refreshments
Toilets
The toilets are located on Platform 1 and in the Waiting Room on Platform 2. The National key toilets are located on the Main Concourse; these toilets are operated by a RADAR key. A RADAR key is available from the Station Management Office on the Main Concourse. Toilet opening hours are at all times that the station is open.
Trolleys
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 21:00:00.000
Saturday
06:00:00.000 - 21:00:00.000
Sunday
08:30:00.000 - 21:00:00.000
This station does not offer
Bureau De Change, Defibrillator, Limited Service, Printed Local Information, Request Stop, Shops, WiFi
Time
Platform
Operator
Cancelled -
