Accessibility Information
There is no information about accessibility
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Waltham Cross Passenger Assistance Meeting Point 0:
Ticket Office
Meeting point is the ticket office when staffed. Part time staffed station. Please check opening times on National Rail Enquiries.
Taxi
Taxi can be provided when ticket office closed. Please meet at the station entrance.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Lift Details
Lift 1, Platform 1
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 2, Platform 2
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Waltham Cross Passenger Assistance Meeting Point 0
Location :
Ticket Office
Meeting point is the ticket office when staffed. Part time staffed station. Please check opening times on National Rail Enquiries.
Taxi
Taxi can be provided when ticket office closed. Please meet at the station entrance.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to each platform via lift.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Step Free Category
A, Compliant step-free access to all platform(s)
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Escalator Information, Induction Loop, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Buses operate from outside the station.
Car Park - Station Car Park
Name : Station Car Park
Spaces : 53
CCTV : No
Free Parking : No
Per Hour : £1.20
Daily : £4.50
Weekly : £17.80
Monthly : £79.00
Annual : £800.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Location
Forecourt
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
26 spaces
Cycle Storage Type
Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
53
Rail Replacement Maps
Waltham Cross Rail Replacement bus stop - https://images.nationalrail.co.uk/e8xgegruud3g/7y1SkMwZSzDCCQZHetDC1n/4e57a912d47a2d60b165181a816737a7/Screenshot_2026-02-20_113132.png
Rail Replacement Services
Replacement transport stops at the bus stop in Station Approach
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
There are Help Points
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:15:00.000 - 20:00:00.000
Saturday
07:45:00.000 - 14:40:00.000
Sunday
08:15:00.000 - 15:45:00.000
Refreshment Facilities
Coffee shop
Toilets
The National key toilets are located in the Ticket Hall and can be used during ticket office opening hours. These toilets are operated by a radar key. A radar key is available from station staff upon request.
WiFi
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Printed Local Information, Request Stop, Shops, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
