Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Walthamstow Queen's Road Passenger Assistance Meeting Point 1:
Meeting point shown on station map.
Impaired Mobility Set Down
Yes
Nearest Accessible Stations
Barking
Passenger Assistance
Walthamstow Queen's Road Passenger Assistance Meeting Point 1
Location :
Meeting point shown on station map.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Customer service staff are available from start until end of service, 7 days a week
Step Free Access
B2, (refer to quick reference guide)
B2 station category. Both platforms are accessible via ramps. Both platforms are linked by a footbridge.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Cycle Storage Cctv
Yes
Cycle Storage Spaces
5 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Edinburgh Road
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on Edison Close
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
Rail replacement buses do not serve this station. Please walk 9 minutes to Walthamstow Central bus station stop C for eastbound services to Barking
For westbound services, please take the Victoria line to Seven Sisters from Walthamstow Central and change for rail replacement bus services from stop A in Seven Sisters Road.
This station does not offer
Airport, Bus Services, Car Hire, Car Park, Cycle Hire, Cycle Storage Location, Cycle Storage Sheltered, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Customer service staff available from start until end of service
Help Points
Help Points are available inside and outside this station
help point on each platform. Gives recorded train information, also emergency calls can be made
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Information Available
Yes - from information point
Staffing Level
Part time
This station does not offer
Left Luggage, Lost Property
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:38:00.000 - 00:21:00.000
Saturday
06:06:00.000 - 00:23:00.000
Sunday
08:50:00.000 - 00:08:00.000
Printed Local Information
There is accessible printed information available
Waiting Room
Waiting rooms are located on each platform
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
