Accessibility Information
There is no information about accessibility
Accessible Parking
2
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
Walton-on-the-Naze Passenger Assistance Meeting Point 0:
Platform
Meeting point is the ticket office when open where station staff will assist or platform when closed, assistance will be provided by conductor.
National Key Toilets
Yes
Nearest Accessible Stations
Colchester
Passenger Assistance
Walton-on-the-Naze Passenger Assistance Meeting Point 0
Location :
Platform
Meeting point is the ticket office when open where station staff will assist or platform when closed, assistance will be provided by conductor.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Station is staffed part-time with a Welcome Host. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to the single platform for trains towards Thorpe-Le-Soken and Colchester.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
Step Free Category
A, Compliant step-free access to all platform(s)
This station does not offer
Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, Ticket Barriers, Wheelchairs Available
Car Park - Council Managed Car Park
Name : Council Managed Car Park
Spaces : 300
CCTV : No
Free Parking : No
Operator : Tendring District Council
Cycle Storage Location
There is one sheltered cycle parking area providing 10 spaces adjacent to Platform 1 (for trains towards Thorpe-Le-Soken and Colchester), located between the station building and the Station Yard car park.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
10 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
300
Rail Replacement Services
Rail replacement bus services pick up and drop off at the service bus stops at the front of the station.
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Cycle Storage Cctv, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help points can be found at the following location(s):
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Defibrillator
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 13:30:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is accessible printed information available
Toilets
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, First Class Lounge, Limited Service, Request Stop, Shops, Refreshment Facilities, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
