Accessibility Information
There is information about accessibility
Accessible Parking
2
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Counters can be raised or lowered to suit all customers
Customer Help Points
Welling Passenger Assistance Meeting Point 0:
Ticket Office / Booking Hall / Ticket Barrier
The ticket ffice/booking hall / ticket barrier. Please check opening times on the National Rail Enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are throughout this station
National Key Toilets
Yes
Nearest Accessible Stations
Lewisham
Passenger Assistance
Welling Passenger Assistance Meeting Point 0
Location :
Ticket Office / Booking Hall / Ticket Barrier
The ticket ffice/booking hall / ticket barrier. Please check opening times on the National Rail Enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
This is a category B2 station. Step free access to Platform 1 for services towards London via main entrance off Station Approach Road. Step free access to Platform 2 for services away from London via side entrance on Car Park side of station. Step free interchange between platforms via the street approximately 300 metres. Stepped access between platforms available via foot bridge.
Step Free Category
B2, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Lifts, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 117
CCTV : Yes
Free Parking : No
Daily Rate (Tuesday, Wednesday and Thursday) - £8.20
Off peak evening rate (after 18:00) - £3.50
Cycle Storage Location
Platform 1
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
28 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
117
Rail Replacement Services
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
There are Help Points
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline or if unstaffed the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Printed Local Information
There is accessible printed information available
Shops
newspapers
Refreshment Facilities
Coffee kiosk and Selecta vending machines
Toilets
Platform 1- Available during staffing hours
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
