Accessibility Information
There is no information about accessibility
Accessible Parking
6
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
Wellington (Shropshire) Passenger Assistance Meeting Point 0:
Ticket Office
Ticket office in station building accessed from platform 2 - Please check the opening times on the National Rail Enquiries website
Platform (when ticket office is closed)
On the platform in view of the on-train team
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Pick-up possible in car park or station approach road.
Induction Loop
Induction loops are at designated listening areas
National Key Toilets
Yes
Passenger Assistance
Wellington (Shropshire) Passenger Assistance Meeting Point 0
Location :
Ticket Office
Ticket office in station building accessed from platform 2 - Please check the opening times on the National Rail Enquiries website
Platform (when ticket office is closed)
On the platform in view of the on-train team
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Step Free Access
B2, (refer to quick reference guide)
This station has been classified as a step-free access category B2 station. This means that there is some step-free access to all platforms - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
Planning a train journey? We’re here to make it easier, and more accessible. With support from access-WMT.co.uk, West Midlands Railway now offers British Sign Language (BSL) support at this station using the InSignLanguage Avatar. That means you can get essential station information signed in BSL - Wellington Train Station | Shropshire
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Lifts, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 109
CCTV : No
Free Parking : Yes
Cycle Storage Cctv
Yes
Cycle Storage Spaces
18 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
109
Rail Replacement Services
Rail replacement vehicles will operate from the 'No Parking' area at the top of the station car park, near to the roundabout at the junction of King Street and Victoria Road.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Location, Cycle Storage Sheltered, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
On platforms
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Staffing Level
Part time
This station does not offer
Left Luggage, Lost Property
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday
07:00:00.000 - 13:00:00.000, 15:00:00.000 - 17:00:00.000
Tuesday, Wednesday, Thursday
07:00:00.000 - 13:00:00.000
Friday
07:00:00.000 - 13:00:00.000, 15:00:00.000 - 18:00:00.000
Saturday
08:00:00.000 - 13:00:00.000
Sunday
Unavailable
Pay Phones
Yes
Printed Local Information
There is printed information available
Toilets
The toilets are located on Platform 2. The National key toilets are located on Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Friday 07:00-13:00, Saturday 08:00-13:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
