Welwyn Garden City

Welwyn Garden City station
inside The Howard Centre shopping m
Welwyn Garden City
Hertfordshire
AL8 6HA
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Welwyn Garden City at a glance

  • Ticket Office
  • Ticket Machine
  • Prepurchase Collection
  • Car Park
  • Step Free Access
  • Toilets
  • WiFi
  • Bus Services
  • Cycle Storage Sheltered

Station details

Accessible Booking Office Counter

Yes

Accessible Ticket Machines

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Customer Help Points

The Assistance Meeting Point is outside the ticket office.

Impaired Mobility Set Down

There are pick up and drop off points outside the Howard Centre

Induction Loop

Yes

Ramp For Train Access

A staff-operated ramp is required for step-free access between train and platform at this station.

Staff Help Available

Monday to Sunday – 24 hours

Step Free Access

This is a Category A station: This station has step-free access to all platforms. 

The Assistance Meeting Point is outside the ticket office.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

This station does not offer

Accessible Public Telephones, Accessible Taxis, National Key Toilets, Wheelchairs Available

Penalty Fares

Applicable Operators: Thameslink, Great Northern

Prepurchase Collection

Yes

Smartcards

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.


SmartcardIssue : Yes
SmartcardTopup : No
SmartcardValidator : Yes

Ticket Machine

Yes

Ticket Office

Monday to Friday – 06:00 to 20:00 Saturday – 07:00 to 19:30 Sunday – 07:30 to 19:00

Bus Services

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Cycle Storage Availability

No

Rail Replacement Services

Please click the link for details regarding the rail replacement bus location.

This station does not offer

Car Park, Cycle Storage Location, Cycle Storage Spaces, Taxi Rank

Lost Property

Monday to Sunday – 24 hours

Staffing Level

Full time

This station does not offer

Customer Service, Left Luggage

Atm Machine

ATM located In shopping Centre

Refreshment Facilities

Yes

Toilets

Located on the platforms.

Waiting Room

Heated waiting areas are available on all platforms, fully accessible.

This station does not offer

Baby Change, First Class Lounge, WiFi

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Departures and arrivals from Welwyn Garden City

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