Accessibility Information
There is information about accessibility
Accessible Parking
5
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
West Byfleet Passenger Assistance Meeting Point 0:
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are throughout this station
Lift Details
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
West Byfleet Passenger Assistance Meeting Point 0
Location :
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Step Free Access
B1, (refer to quick reference guide)
Step-free category B1 station - This station has step-free access from the main entrance to Platform 1 (for trains towards London Waterloo) via a ramp at a gradient of approximately 1:12. From Platform 1 there is step-free access to Platforms 2 and 3 (for trains towards Woking) via lifts. There is a stepped entrance from the Station Approach entrance/ subway to Platforms 2 and 3, but there is an alternative step-free route via the street - approximately 140m.
Step Free Category
B1, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Nearest Accessible Stations, Staff Help Available, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - West Byfleet Premium Car Park
Name : West Byfleet Premium Car Park
Spaces : 40
CCTV : No
Free Parking : No
RingGo Code 77517.
Bank Holiday £4.00.
Off-Peak from 1200 Monday to Friday.
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 1 car park, platform 3 exit
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
214 spaces
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
330
Rail Replacement Services
Bus Stop A, Station Approach next to Enterprise House.
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Customer Service Centre on 0345 6000 650
Help Points
Help points are available on all platforms
Helpline
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 20:00:00.000
Saturday
06:30:00.000 - 20:00:00.000
Sunday
09:10:00.000 - 16:40:00.000
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
A coffee shop on the approach to the station.
Toilets
The toilets are located on Platform 1. The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 20:00:00.000
Saturday
06:30:00.000 - 20:00:00.000
Sunday
09:10:00.000 - 16:40:00.000
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
