Accessibility Information
There is information about accessibility
Accessible Parking
2
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
West Croydon Passenger Assistance Meeting Point 1:
Meeting point shown on station map.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Passenger Assistance
West Croydon Passenger Assistance Meeting Point 1
Location :
Meeting point shown on station map.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Customer service staff are available from start until end of service, 7 days a week
Step Free Access
B2, (refer to quick reference guide)
B2 station category. Step free access available for platform 1 and 3 using the London Road car park entrance . This side gate is kept locked but has help buttons to request use.
Step-free access via separate entrance to platform 4 (to Sutton).
Step Free Category
B2, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Wheelchairs Available
Car Park - Accessible parking
Name : Accessible parking
Accessible Spaces : 2
Accessible Location : West Croydon car park
Parking : There is/are 2 accessible bay(s) available at this car parking location
Location : There is accessible parking in a car park
Duration : Parking is long stay
EV Accessible : There are No EV Charging points available in the accessible bays
EV Standard : There are no EV charging points in standard parking bays
Ramp : Ramps can be deployed from the rear and side of a vehicle
Help Point : There is no Help Point close to the accessible parking
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 4
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
12 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
Bus Stop B5 in Station Road
Due to ongoing works, the stops for Rail Replacement bus services at West Croydon bus station are subject to regular change. Please check with local staff if intending to use this service.
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Help Points
Help Points are only available in limited locations
Help points on platforms 3 and 4. Customer assistance office on platform 1.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Customer Service, Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:15:00.000 - 01:06:00.000
Saturday
05:15:00.000 - 01:25:00.000
Sunday
06:30:00.000 - 00:40:00.000
Printed Local Information
There is accessible printed information available
Shops
News agent High street shops
Refreshment Facilities
Coffee shop
Waiting Room
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Toilets, Trolleys
Time
Platform
Operator
Cancelled -
