Step-free access is currently unavailable between platforms 2 and 3 and the footbridge at West Drayton station. If you require any further assistance please speak to a member of station staff.
Accessibility Information
There is no information about accessibility
Accessible Parking
5
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
West Drayton Passenger Assistance Meeting Point 0:
Gateline
Make your way to one of the two gatelines. At the station spproach entrance, or at the Warwick road entrance.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift 1 (A), Platform 1 / Warwick Road Subway
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 5 (E), Warwick Road Subway to Ticket Hall
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 4 (D), Concourse to Footbridge
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 3 (C), Footbridge to Platforms 4 & 5
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 2 (B), Footbridge to Platforms 2 & 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
West Drayton Passenger Assistance Meeting Point 0
Location :
Gateline
Make your way to one of the two gatelines. At the station spproach entrance, or at the Warwick road entrance.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Staff are available to assist from the first to last train.
Step Free Access
A, Compliant step-free access to all platform(s)
Accessibility Category A.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
West Drayton has a Secure Station accreditation
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Nearest Accessible Stations, Wheelchairs Available
Airport
Links to Heathrow Airport - Via Elizabeth Line, Change at Hayes & Harlington, for Heathrow Services.
Alternatively, you can take local buses 350 & U3 from Ferrers Avenue, Stop H.
Bus Services
Transport for London Buses operate from outside the station.
Information to plan your onward journey click Here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 10
CCTV : Yes
Free Parking : No
Operator : Saba Park Services UK Ltd
Telephone : 03301235247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Location
Outside the main station approach entrance
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
24 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
10
Rail Replacement Maps
West Drayton - Rail Replacement Information - https://assets.nationalrail.co.uk/e8xgegruud3g/4K1K7KMsxtGaJoERm8Kslf/7cb567b25163b6c029a7216f44d4da08/CRL-087-DR-C-West-Drayton.pdf
Rail Replacement Services
Bus stop E outside station entrance (both directions)
This station does not offer
Car Hire, Cycle Hire, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
Help Points
There are Help Points
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail .
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is accessible printed information available
Toilets
Waiting Room
An accessible, heated waiting room is located on Platform 3 & 4.
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
