The lifts are out of order between platform 4 and the footbridge at West Hampstead Thameslink station.
This affects Thameslink services towards Bedford. Please speak to station staff for further assistance.
Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
West Hampstead Thameslink Passenger Assistance Meeting Point 0:
Assistance Meeting Point
Main station entrance, near bike rack and ticket machines. If no staff are present, contact staff at the ticket gates, ticket office or platform.
Lift Details
Footbridge to Platform 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Footbridge to Platforms 2 & 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Footbridge to Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
West Hampstead Thameslink Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
Main station entrance, near bike rack and ticket machines. If no staff are present, contact staff at the ticket gates, ticket office or platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
A staff-operated ramp is required for step-free access between train and platform at this station.
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This is a Category A station: This station has step-free access to all platforms.
Assistance Meeting Point is the main entrance of the station next to bike rack and ticket machines
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations
Bus Services
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Cycle Storage Cctv
Yes
Cycle Storage Location
Top of stairs by Platform 1
Cycle Storage Spaces
42 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Maps
Rail Replacement Bus Map - West Hampstead Thameslink - https://assets.nationalrail.co.uk/e8xgegruud3g/3sw3gzfuJBn7JjmsSzDjpj/da4f88e2f317c1bd9e15c42fffe4adb1/2025-01_CI_TL_RRB_WHP_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Sheltered, Parking Spaces, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Help Points
Help Points are available inside and outside this station
All Help Points have induction loops
Helpline
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Customer Service, Left Luggage
Atm Machine
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
24 Hours
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Yes
Waiting Room
There is a heated waiting areas on platform 1. Unheated shelters are available on platforms 2, 3 & 4.
This station does not offer
Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Toilets, Trolleys
Time
Platform
Operator
Cancelled -
