Accessibility Information
There is information about accessibility
Accessible Parking
9
Accessible Ticket Machines
Yes
Customer Help Points
West Horndon Passenger Assistance Meeting Point 0:
Gateline (Staffed Hours)
West Horndon has only one gateline and is based on platform 2 downroad. Street level. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours) Points
Outside of staffed hours, please use the help point to request assistance for your journey.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
National Key Toilets
Yes
Nearest Accessible Stations
Laindon, Upminster
Passenger Assistance
West Horndon Passenger Assistance Meeting Point 0
Location :
Gateline (Staffed Hours)
West Horndon has only one gateline and is based on platform 2 downroad. Street level. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours) Points
Outside of staffed hours, please use the help point to request assistance for your journey.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B3, step-free access only to some platforms
Step free access is only available from street level if travelling towards Southend from platform 2. There is no lift or step free entrance to platform 1
Step Free Category
B3, step-free access only to some platforms
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 146
CCTV : Yes
Free Parking : No
Premier Reserved Parking (Annual): £1,591.00
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
Cycle Storage Cctv
Yes
Cycle Storage Location
Car Park & Platform 2 (Shoeburyness bound)
Cycle Storage Spaces
20 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
146
Rail Replacement Services
c2c Rail Replacement outside the Station Entrance (W3W ///dare.novel.trendy)
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Sheltered, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday - Friday, 08:00 - 20:00.
Saturday - Sunday - Public Holidays, 09:00 - 16:00
Closed Christmas Day - Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net
Help Points
Help Points are available inside and outside this station
Most Help Points do have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:15:00.000 - 10:30:00.000
Saturday
08:30:00.000 - 14:45:00.000
Sunday
Unavailable
Post Box
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Yes
Toilets
The toilets are located in the Booking Hall.
The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
Waiting Room
Platform 2 Booking Hall
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
