Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
West Norwood Passenger Assistance Meeting Point 0:
Assistance Meeting Point
Paid side behind the ticket gates. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Passenger Assistance
West Norwood Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
Paid side behind the ticket gates. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
A staff-operated ramp is required for step-free access between train and platform at this station.
Staff Help Available
Yes
Step Free Access
B1, (refer to quick reference guide)
This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street, steep in places.
The Assistance Meeting Point is by the ticket gates on the platform side.
Step Free Category
B1, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Cycle Storage Cctv
Yes
Cycle Storage Location
Located at the front of the station and on platform 2.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Spaces
20 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Maps
Rail Replacement Bus Map - West Norwood - https://assets.nationalrail.co.uk/e8xgegruud3g/1B1cLhSIsNr0hC4cSwVPTD/99a40b9ec3ada6bd8934b0be80543dcb/2025-01_CI_SN_RRB_WNW_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Sheltered, Drop Off Pick Up, Parking Spaces, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Help Points
Help Points are available inside and outside this station
The Assistance Meeting Point is by the ticket gates on the platform side.
Helpline
Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern.
Information Available
Yes - from help point
Lost Property
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Full time
This station does not offer
Customer Service, Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:30:00.000 - 00:30:00.000
Saturday
05:30:00.000 - 01:00:00.000
Sunday
05:30:00.000 - 01:00:00.000
Pay Phones
Yes
Printed Local Information
There is no printed information available
Refreshment Facilities
Yes
Waiting Room
There is an unheated waiting area on platform 1.
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
