Accessibility Information
There is information about accessibility
Customer Help Points
West Sutton Passenger Assistance Meeting Point 0:
Assistance Meeting Point
Meet at station entrance, next to the ticket machine. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Passenger Assistance
West Sutton Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
Meet at station entrance, next to the ticket machine. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Step Free Access
C, no step-free access to any platform
This is a Category C station: This station does not have step-free access.
The Assistance Meeting Point is at the station entrance, next to the ticket machine.
Step Free Category
C, no step-free access to any platform
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Ticket Machines, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ramp For Train Access, Staff Help Available, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Cycle Storage Cctv
Yes
Cycle Storage Location
Located by the station entrance.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Spaces
6 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Maps
Rail Replacement Bus Information - West Sutton - https://assets.nationalrail.co.uk/e8xgegruud3g/1hWCfpFD9eWhZqtsOenMcL/ed726cfd544c88d8e3b64d4c6b8d034f/2025-01_CI_TL_RRB_WSU_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Sheltered, Parking Spaces, Port, Taxi Rank
Announcements
Announcements are only made audibly
Customer Service
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Help Points
There are Help Points
The Assistance Meeting Point is at the station entrance, next to the ticket machine.
Helpline
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
This station is unstaffed and trains calling at this station do not have on board staff.
You can arrange assistance on by:
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Information Available
Yes - from help point
Lost Property
If you have lost something at a Thameslink station or onboard a Thameslink train, please visit the Thameslink Website and use the webform to register your lost item.
Some Thameslink trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Unstaffed
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
Unavailable
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Printed Local Information, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
