Accessibility Information
There is no information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Whittlesea Passenger Assistance Meeting Point 0:
Platform
Meeting Point is on the platform. Unstaffed station, assistance provided by conductor.
Impaired Mobility Set Down
Yes
Passenger Assistance
Whittlesea Passenger Assistance Meeting Point 0
Location :
Platform
Meeting Point is on the platform. Unstaffed station, assistance provided by conductor.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.
Step Free Access
B2, (refer to quick reference guide)
This station has step free access to both platforms via the level crossing on Station Road. HOWEVER PLEASE NOTE. This is a dog toothed platform (staggered) and as such the Cambridge bound platform is a long walk down the lane off Station Road.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Car Park - Station Car Park
Name : Station Car Park
Spaces : 10
CCTV : No
Free Parking : Yes
Operator : Greater Anglia
Telephone : 0845 600 7245
Email : contactcentre@greateranglia.co.uk
Cycle Storage Location
Within station, entrance up to platform
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
10 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Station Road, east entrance
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on Station Road, west entrance
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
10
Rail Replacement Services
Replacement transport stop by level crossing
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Cycle Storage Cctv, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are only made visually
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help points are available on the platforms.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Unstaffed
This station does not offer
Left Luggage
Information Points
There are no information points
WiFi
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, CCTV, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Printed Local Information, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
