Accessibility Information
There is information about accessibility
Accessible Parking
8
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Wickford Passenger Assistance Meeting Point 0:
Ticket Office
Meeting point is the ticket office when staffed. Part time staffed station. Please check opening times on National Rail Enquiries.
Taxi
Outside mobile team hours, a taxi will be arranged. Please check operational times on National Rail Enquiries.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Passenger Assistance
Wickford Passenger Assistance Meeting Point 0
Location :
Ticket Office
Meeting point is the ticket office when staffed. Part time staffed station. Please check opening times on National Rail Enquiries.
Taxi
Outside mobile team hours, a taxi will be arranged. Please check operational times on National Rail Enquiries.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.
Step Free Access
B2, (refer to quick reference guide)
This station has step free access to each platform. HOWEVER PLEASE NOTE, not step free between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Local Bus stops outside station. Wickford is a PlusBus location click here to see the PlusBus map
Car Park - Premium Bay
Name : Premium Bay
Spaces : 11
CCTV : No
Free Parking : No
Annual : £2,130.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Location
A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability).
An additional 25-hoop cycle storage area is outside the front of the station.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
56 spaces
Cycle Storage Type
Compounds, Stands, Racks
Cycle Storage Availability
Yes
Parking Spaces
427
Rail Replacement Services
Substitute bus services call at the bus stop at station entrance
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are only made audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
There are Help Points
Located on platform 2.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:55:00.000 - 20:00:00.000
Saturday
06:00:00.000 - 19:30:00.000
Sunday
08:10:00.000 - 19:30:00.000
Shops
Coffee Link
Refreshment Facilities
Coffee kiosk
Toilets
The toilets are located on Platform 3. Accessible toilet is located in the T/O compound and is available during ticket office operation only.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:55:00.000 - 20:00:00.000
Saturday
06:00:00.000 - 19:30:00.000
Sunday
08:10:00.000 - 19:30:00.000
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Printed Local Information, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
