Accessibility Information
There is no information about accessibility
Accessible Parking
7
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Wigan North Western Passenger Assistance Meeting Point 0:
Ticket Office
Through the main entrance, the ticket office is directly on your left.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Lift Details
Lift, Platforms 3 & 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 1, Platforms 5 & 6
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Wigan North Western Passenger Assistance Meeting Point 0
Location :
Ticket Office
Through the main entrance, the ticket office is directly on your left.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step-free access to all platforms / the platform
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Escalator Information, Induction Loop, Nearest Accessible Stations
Bus Services
Information to plan your onward journey is available in a printable format here.
Car Park - Wigan North Western Multi-Storey Car Park
Name : Wigan North Western Multi-Storey Car Park
Spaces : 401
CCTV : Yes
Free Parking : No
For information on how to get to the car park, prebooking your space or working out the cost of your stay, please visit the Avanti West Coast website. Different rates apply to non-rail users - please speak to a member of staff.
Cycle Storage Cctv
Yes
Cycle Storage Location
Behind the ticket office to the rear of the drop off area and Taxi rank
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
60 spaces
Cycle Storage Type
Compounds, Stands, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
401
Rail Replacement Services
The rail replacement bus pick up point can be found on the station car park.
Taxi Rank
There is taxi provision
Taxi rank, (left of entrance) via Wallgate
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (far left of entrance) via Wallgate
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Customers are encouraged to approach a member of station staff with any customer information enquiry.
Help Points
There are Help Points
Most Help Points do not have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Lost Property
Find out more about the lost property process at this station here
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:45:00.000 - 18:45:00.000
Saturday
05:15:00.000 - 18:45:00.000
Sunday
08:40:00.000 - 18:45:00.000
Pay Phones
Yes
Printed Local Information
There is printed information available
Shops
Yes
Refreshment Facilities
Yes
Toilets
The National key toilet is located in the subway; these toilets are operated by a radar key.
Waiting Room
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
