Accessibility Information
There is information about accessibility
Accessible Parking
5
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Wigan Wallgate Passenger Assistance Meeting Point 0:
Ticket Office
Located to the back right hand side of the main ticket hall entrance. See National Rail Enquiries website for office hours.
Platform
Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
No designated area is provided. The station front may be used for set down purposes.
Lift Details
Lift, Ticket Office
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Wigan Wallgate Passenger Assistance Meeting Point 0
Location :
Ticket Office
Located to the back right hand side of the main ticket hall entrance. See National Rail Enquiries website for office hours.
Platform
Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
Assistance can be provided at this station from the first to the last train
Step Free Access
A, Compliant step-free access to all platform(s)
Level access into the ticket hall, down 30 steps onto the platform, or via a lift on the left inside the ticket hall. Please note Lifts are available 0515-2230 Monday to Saturday, and 0700-2130 Sunday. If you wish to travel to or from this station after these times, please call 0800 138 5560 for advice.
To find our more about travelling around this station, please see the 360 map click here
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Booking Office Counter, Escalator Information, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Adjacent to Wigan North Western rail station for buses to St Helen?s, Southport, Ormskirk and Warrington. Maximum distance 200 yards/183m. Busline 0871 200 2233
Car Park - Accessible parking
Name : Accessible parking
Accessible Spaces : 5
Accessible Location : APCOA Station Car Park
Parking : There is/are 5 accessible bay(s) available at this car parking location
Location : There is accessible parking in a car park
Duration : Parking is short stay
EV Accessible : There are No EV Charging points available in the accessible bays
EV Standard : There are no EV charging points in standard parking bays
Ramp : Ramps can only be deployed from the rear of a vehicle
Help Point : There is no Help Point close to the accessible parking
Cycle Hire
Not available at this station.
Cycle Storage Cctv
Yes
Cycle Storage Location
Next to platform waiting room
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
24 spaces
10 cycle lockers and 14 cycle stands
Cycle Storage Type
Lockers, Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Maps
Wigan Wallgate - https://images.nationalrail.co.uk/e8xgegruud3g/g495aCaoKEPthZ1W9JFQY/71052a373ac14e63696afbec3e131441/Wigan_Stations.jpg
Rail Replacement Services
Rail replacement services pick up/drop off from the bus stop on Wallgate.
What3words - friday.happen.activism
Taxi Rank
There is taxi provision
Taxi rank, (south of entrance) via Wallgate
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is partially covered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (north of entrance) via Wallgate
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Parking Spaces, Port
Announcements
Announcements are made both visually and audibly
Customer Service
08002006060
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Help Points, Information Available, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 22:00:00.000
Saturday
06:00:00.000 - 21:00:00.000
Sunday
08:00:00.000 - 20:00:00.000
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Toilets
Toilets are available using a RADAR key when the ticket office is open
Waiting Room
yes and canopy/bkg hall
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
