Wivenhoe

Wivenhoe station
Station Road
Wivenhoe
Essex
CO7 9DJ
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Station Message

This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.

Wivenhoe at a glance

  • Ticket Office
  • Ticket Machine
  • Prepurchase Collection
  • Car Park
  • Step Free Access
  • Toilets
  • WiFi
  • Bus Services
  • Cycle Storage Sheltered

Station details

Accessible Taxis

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines

Yes

Customer Help Points

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Colchester and London) - Between the side entrance to this platform and the ticket machine, fixed to the platform-facing wall of the station building
  • Next to the cycle parking stands in the station carpark, fixed to a short white post

Induction Loop

Yes

Ramp For Train Access

Yes

Staff Help Available

Monday to Friday – 05:30 to 20:30 Saturday – 06:15 to 20:30 Sunday – 09:15 to 16:15

Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station

Step Free Access

This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.

This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Wheelchairs Available

Yes

This station does not offer

Accessible Booking Office Counter, Accessible Public Telephones, Impaired Mobility Set Down, National Key Toilets

Penalty Fares

Applicable Operators: Greater Anglia

Prepurchase Collection

Yes

Smartcards

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart


SmartcardIssue : Yes
SmartcardTopup : Yes
SmartcardValidator : Yes

Ticket Machine

Yes

Ticket Office

Monday to Friday – 06:10 to 20:30 Saturday – 06:15 to 20:30 Sunday – 09:15 to 16:15

Car Park

Station Car Park - 50 spaces
Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
Car Parking Charges
Per Hour ticket: £1.00
Daily ticket: £7.65
Weekly ticket: £30.35
Monthly ticket: £146.00
Three Monthly ticket: £423.00
Annual ticket: £1,479.00

Cycle Storage Availability

Yes

Cycle Storage Cctv

Yes

Cycle Storage Location

There are five cycle stands between the main station entrance and the Community Station Garden, and a further ten cycle stands are in the station carpark. A sheltered cycle parking area providing 16 spaces is located between the main station entrance and the side entrance to Platform 1 (for trains towards Colchester and London).

Cycle Storage Sheltered

Yes

Cycle Storage Spaces

46 spaces

Cycle Storage Type

Stands, Wheel Racks

Rail Replacement Services

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, at the front of the station.

This station does not offer

Bus Services, Taxi Rank

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Lost Property

Monday to Sunday – 24 hours All Bank Holidays – 24 hours

Staffing Level

Part time

This station does not offer

Left Luggage

Refreshment Facilities

'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries

Toilets

The toilets are located in the station building on Platform 1 (for trains towards Colchester and London) and are accessed via the booking hall. Toilets at this station are scheduled to be open at the following times:

Monday - Friday 06:10 - 20:30Saturday 06:15 - 20:30Sunday 09:15 - 16:15

Waiting Room

The main waiting room is located in the booking hall so is available when the ticket office is open.

WiFi

Find WiFi Hotspots around Wivenhoe station

This station does not offer

Atm Machine, Baby Change, First Class Lounge

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Departures and arrivals from Wivenhoe

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