This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.
Accessibility Information
There is information about accessibility
Accessible Parking
3
Accessible Ticket Machines
Yes
Customer Help Points
Wivenhoe Passenger Assistance Meeting Point 0:
Ticket Office
Meeting point is the ticket office when staffed. Part time staffed station. Please check opening times on National Rail Enquiries.
Taxi
Taxi will be arrange outside ticket office opening hours.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Nearest Accessible Stations
Colchester
Passenger Assistance
Wivenhoe Passenger Assistance Meeting Point 0
Location :
Ticket Office
Meeting point is the ticket office when staffed. Part time staffed station. Please check opening times on National Rail Enquiries.
Taxi
Taxi will be arrange outside ticket office opening hours.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Step Free Access
B3, step-free access only to some platforms
This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Step Free Category
B3, step-free access only to some platforms
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Car Park - Station Car Park
Name : Station Car Park
Spaces : 50
CCTV : Yes
Free Parking : No
Per Hour : £1.20
Daily : £8.00
Weekly : £30.35
Monthly : £146.00
Annual : £1,479.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Location
There are five cycle stands between the main station entrance and the Community Station Garden, and a further ten cycle stands are in the station carpark. A sheltered cycle parking area providing 16 spaces is located between the main station entrance and the side entrance to Platform 1 (for trains towards Colchester and London).
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
46 spaces
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Parking Spaces
50
Rail Replacement Services
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, at the front of the station.
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help points can be found at the following location(s):
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Defibrillator
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:30:00.000 - 20:30:00.000
Saturday
06:15:00.000 - 20:30:00.000
Sunday
09:15:00.000 - 16:15:00.000
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
Photo-Me digital passport photos
Bookshelf in the booking hall for books to borrow.
Refreshment Facilities
'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries
Toilets
The toilets are located in the station building on Platform 1 (for trains towards Colchester and London) and are accessed via the booking hall. Toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:10 - 20:30Saturday 06:15 - 20:30Sunday 09:15 - 16:15
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:50:00.000 - 20:00:00.000
Saturday
05:50:00.000 - 20:00:00.000
Sunday
09:15:00.000 - 16:15:00.000
This station does not offer
Atm Machine, Baby Change, Bureau De Change, First Class Lounge, Limited Service, Pay Phones, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
