Accessibility Information
There is information about accessibility
Accessible Parking
5
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Worcester Shrub Hill Passenger Assistance Meeting Point 0:
Ticket Office
Ticket office in station building next to coffee shop, accessed via Platform 1 - Please check the opening times on the National Rail Enquiries website
Platform (when ticket office is closed)
Wait at the designated Accessibility Waiting Space located on the platform in view of the on-train team
Height Adjusted Ticket Office Counter
There is no counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are throughout this station
National Key Toilets
Yes
Passenger Assistance
Worcester Shrub Hill Passenger Assistance Meeting Point 0
Location :
Ticket Office
Ticket office in station building next to coffee shop, accessed via Platform 1 - Please check the opening times on the National Rail Enquiries website
Platform (when ticket office is closed)
Wait at the designated Accessibility Waiting Space located on the platform in view of the on-train team
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Step Free Access
B3, step-free access only to some platforms
This station has been classified as a step-free access category B3 station. This means that there is some step-free access, this may be in one direction only. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
Please note: Platform 1 is the only platform with step free access at Worcester Shrub Hill. Platform 2 and 3 can only be accessed as step free with station staff assistance.
The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
Step Free Category
B3, step-free access only to some platforms
This station does not offer
Accessible Booking Office Counter, Escalator Information, Lifts, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 93
CCTV : No
Free Parking : No
Daily : £7.50
Weekly : £28.40
Monthly : £82.70
Annual : £660.90
Operator : SABA UK
Telephone : 0330 1235 247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Spaces
5 spaces
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
93
Rail Replacement Services
Rail replacement vehicles will operate from the bus stops on Shrub Hill Road.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Please click here for a directional video to the rail replacement bus stop.
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Type, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Worcester Shrub Hill Station is accredited by the Secure Station Scheme**
Help Points
There are Help Points
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Staffing Level
Full time
This station does not offer
Left Luggage, Lost Property
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Pay Phones
Yes
Printed Local Information
There is no printed information available
Refreshment Facilities
Yes
Toilets
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Sunday 05:15-21:30. The toilet facilities are not available when the Ticket Office is closed.
Trolleys
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
