Accessibility Information
There is information about accessibility
Accessible Parking
5
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Wrexham General Passenger Assist Meeting Point:
The Passenger Assistance Meeting Point is in the booking office. If the booking office is closed, please go to the Customer Service Office on platforms 2/3.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are throughout this station
Lift Details
Lift 1, Platform 1
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 3, Platform 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Wrexham General Passenger Assist Meeting Point
Location :
The Passenger Assistance Meeting Point is in the booking office. If the booking office is closed, please go to the Customer Service Office on platforms 2/3.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
Customers requiring assistance should make themselves known at the booking office during opening hours, or the customer service office behind the waiting room on platform 2/3 at all other times
Help Points available - Location: Alongside lift doors at both platform and bridge level
Induction Loop Availability - Induction Loops in Help Points and at Ticket Office Window
Step Free Access
A, Compliant step-free access to all platform(s)
Category A.
Step free access to Platform 1 (to Shrewsbury) from the car park via the booking office or night gate.
Step free access to Platform 2 (to Chester), Platform 3, and Platform 4 (Wrexham-Bidston Line) via a footbridge and lifts.
Step Free Category
A, Compliant step-free access to all platform(s)
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Nearest Accessible Stations, Ticket Barriers
Bus Services
Buy a Wrexham & Ruabon PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
Car Park - Station Car Park
Name : Station Car Park
Spaces : 67
CCTV : No
Free Parking : No
Visit Wrexham General Station - APCOA for parking prices.
Cycle Hire
There are no cycle hire facilities at this station.
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle parking is in two locations at Wrexham General. 8 Sheffield stands providing for 16 bicycle parking spaces are located to the left of the main station entrance. 4 Sheffield stands providing for 8 bicycle parking spaces are located under a shelter on platform 4 (Wrexham to Bidston Line)
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
24 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
67
Rail Replacement Services
The rail replacement stop is in the station car park.
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
Yes
Information Available
Yes - from ticket office
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
05:30:00.000 - 22:45:00.000
Sunday
07:30:00.000 - 23:00:00.000
Post Box
Yes
Printed Local Information
There is no printed information available
Refreshment Facilities
Yes
Toilets
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
06:00:00.000 - 21:15:00.000
Sunday
08:30:00.000 - 21:15:00.000
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
