Accessibility Information
There is information about accessibility
Accessible Parking
21
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Available during Travel Centre opening times
Customer Help Points
York Passenger Assistance Meeting Point 0:
Customer Information Point
This is located to the right of WHSmith's as you enter from the main station entrance (Mon-Sat 06:45-20:30 & Sun 07:45-20:00)
Passenger Assist seating area (outside Customer Information Point opening hours)
When the Customer Information Point is closed, sit in the Passenger Assist seating opposite with black & yellow signs. Speak to staff when they arrive
Impaired Mobility Set Down
Yes
Lift Details
Lift, Platform 3 (North)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Platforms 1 & 3 (South)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platforms 5 & 6
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platform 9
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platforms 10 & 11 (North)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Platforms 10 & 11 (South)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
York Passenger Assistance Meeting Point 0
Location :
Customer Information Point
This is located to the right of WHSmith's as you enter from the main station entrance (Mon-Sat 06:45-20:30 & Sun 07:45-20:00)
Passenger Assist seating area (outside Customer Information Point opening hours)
When the Customer Information Point is closed, sit in the Passenger Assist seating opposite with black & yellow signs. Speak to staff when they arrive
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Step Free Category
A, Compliant step-free access to all platform(s)
Wheelchairs Available
Yes
This station does not offer
Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Nearest Accessible Stations, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here
Car Hire
Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3.
Car Park - York Station Long Stay Car Park
Name : York Station Long Stay Car Park
Spaces : 0
CCTV : No
Free Parking : No
Closure of long stay car park from 15 March 2025
From 23:59 on Friday 14 March, the station long stay car park will be closed until further notice.
This is part of the York Station Gateway Project, where Network Rail will construct a new multi-storey car park on the site.
Parking for blue badge holders will be unaffected. All other users must find alternative facilities and allow extra time for travel. For other locations visit York.gov.uk/CarParks.
Short Stay 30-60 mins £3.50
Short Stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
Cycle Hire
Available from EuropCar office on Platform 1.
Cycle Storage Cctv
Yes
Cycle Storage Location
Within station, within car park, and next to the ticket office
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
626 spaces
80 secure stands.
Cycle Storage Type
Compounds, Stands, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Pick-Up Point, At Short Stay Car Park
Same Side As Station:
Waiting Area:
Facility Type:
Car Capacity:
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up in front of station - by taxi rank
Same Side As Station: The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Waiting Area: This is a drop-off point only
Facility Type: There is seating/waiting under a canopy
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
30
Rail Replacement Services
Rail replacement transport will depart from Bus Stop RD. Exit the station to the right via the main portico. The bus stop is located opposite the “Cycle Heaven at the Station” retail unit.
Taxi Rank
There is taxi provision
Taxi Rank front of station
Configuration : Taxis can pick up and wait at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is fully covered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from information point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Help Points, Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
00:00:00.000 - 23:59:00.000
Saturday
00:00:00.000 - 23:59:00.000
Sunday
00:00:00.000 - 23:59:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is printed information available
Shops
Yes
Refreshment Facilities
Various coffee shops , food outlets, supermarkets and shops available for refreshments and shopping
Toilets
The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.
Trolleys
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
06:00:00.000 - 22:00:00.000
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop
Time
Platform
Operator
Cancelled -
