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DDA compliant counter is available during Travel Centre opening times
Accessible machines are available on the main concourse inside and outside the ticket office
Located at the front of the Station
Assistance meeting point is Customer Information Point in main concourse��
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
Accessible Public Telephones, Accessible Taxis
On main concourse.
Information to plan your onward journey is available in a printable format�
80 secure stands.Storage location:
Within station, within car park, and next to the ticket office
Pick Up / Drop Off at Bus Stand E outside the Royal York Hotel
York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:
Station Taxis 01904 623 332
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.