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Yes, Exstream offers complimentary Wi-Fi and entertainment on board our trains. No hidden charges or extra data costs.
Not just yet. You can enjoy Wi-Fi and entertainment on all of our 350 trains between Manchester and Scotland, plus selected 185 trains across the rest of the network. We will be rolling out the service across the whole network from October 2017, with the majority of our trains offering it in 2018.
Look out for Wi-Fi stickers on board, which show whether it's available on your service.
1. Download TPExpress App before you travel
2. Once on board, connect to 'TPE Wi-Fi'
3. Launch the TPExpress App and tap 'TV'
4. Log in or set up an account
5. Once the entertainment page appears simply click continue, sit back, relax and start viewing…
You can access a limited amount of Wi-Fi and entertainment via an internet browser:
If you have followed the steps above and are certain you're on a Wi-Fi enabled train, please call +44 (0)208 028 0359 (Monday to Sunday 05:00-01:00. Calls are charged at a local call rate).
Our clever technical colleagues at First Group (who run the TransPennine Express Trains, Great Western Trains, Hull Trains and South Western Railway franchises) have designed a neat technical solution called ‘single sign up’ that provides you with a stronger and more consistent Wi-Fi signal throughout our managed stations and trains.
Yes, you will need to register your device/phone.
Once you have registered for the solution, you should not need to login again:
- From Autumn 2017 when you travel, you will automatically connect to our WiFi service – including hotspots at our TransPennine Express, GWR, Hull stations and South Western Railway in the future.
- We’ll make sure you always have the best signal available – and if you lose connection, we’ll automatically reconnect you as soon as possible
No, you can continue using our on-board WiFi with your current login details.
Each device/phone you want to use, will need the ‘TransPennine Express’ app and to be registered.
You select ‘TPE Wi-Fi' from the drop-down menu. It will then connect you automatically.
Yes, but we ask you to be considerate when using the service. Please only use it for general web browsing, emails and connecting to your corporate network.
Due to the nature of UK mobile connections the speed will come and go depending on your location and the number of passengers on the service. We do have a route map to check the Wi-Fi coverage by area.
We have included a high number of security measures on the train. Like other Train Operating Companies we offer a similar ‘open network’ service – it is not like your home network. It should not be possible for other users to gain unauthorised access to your device. Please ensure that you are connected to the right network address “TPE Wi-Fi”. Ignore addresses like “Dave’s iPhone” and “Angela’s Hotspot”. We suggest that you always have up-to-date firewall and anti-virus software.
Like other train operating companies we do not recommend you make on-line purchases or access on-line banking through an on-board WiFi service. We suggest you check out or on-board catering or watch some of our entertainment instead.
You should connect to ‘TPE Wi-Fi’ (N.B. there is a space between the first and second word)
Yes, you should receive complimentary Wi-Fi on every Anglo-Scot journey so even if you take multiple journeys in one day you will receive a new free allocation on each train journey.
Standard class and First Class passengers will receive a 20MB data allowance on each journey so they can surf the internet or catch up on some emails. Customers who use up their allowance will not get cut off though, we will just reduce the speed of their connection so they can carry on surfing, sending and browsing.We may increase this daily allowance in the future.
Yes, you will just need to enter your details on the other computer/device to launch it on that device – each device will receive an allowance of 20MB per journey.
You will need to enter and send your details before being able to access the Wi-Fi service. That means tunnels and areas of no mobile network connection could be a little tricky.
Enter tv.tpexpress.co.uk into your address bar and click ‘send’.
We want everyone to have a good on-board experience. Like other Train Operating Companies you can access most websites, however we do not allow video streaming and catch-up TV from an external source or other services that require excessive bandwidth. You might not be able to access some of your regular apps too.
Although if we do say so we do have an amazing new on-board entertainment rolling out across our network…you can watch all the latest and greatest TV Box sets, TV Catch-up, Films, Magazines and Cartoons.
Our big selection of entertainment will be available through the TPExpress App. Due to current copyright law, certain entertainment content is only available through the app, rather than an internet browser.
We believe all our passengers should enjoy their TransPennine Express journey free from disruptive fellow passengers. Please use headphones while listening to music, radio or entertainment. This includes children. Our on-board staff may remind passengers throughout your journey.
Like other train operating companies we use an ‘open network’. Some email providers (e.g. Outlook 365) require a secure network. You may experience a pop-up with “There is a problem connecting securely to this network – the security certificate was not issued by a trusted certificate authority”. Unfortunately, you would not be able to access your account using this route.
If you are still struggling, then telephone our TPE WiFi support team a call on +44 (0)208 028 0359*. They can only deal with WiFi and entertainment issues – please contact our Contact Centre if you need any help with other aspects of your TransPennine journey.
Please contact our support team who can assist with this process. You can reach us by email (email@example.com) or telephone us on +44 (0)208 028 0359. Telephone calls to this number are charged at a national call rate.
1. South of Gretna Green, Scotland (so North of Carlisle to Lockerbie)
2. South of Crooklands, Cumbria (from North of Carnforth to just before Oxenholme Station)
Phew, our advertising works! You just need a WiFi enabled device. Please refer to ‘how to connect’ section earlier in the FAQ.
Please download the TPExpress App from the relevant app store (Apple or Google). Due to restrictions on the onboard Wi-Fi you will need to download the app before your journey (or use some of your own device data allowance on 3G or 4G). After successfully installing our App select the onboard Wi-Fi on your device settings and follow the quick and easy registration process. Then just open the TPExpress app to start enjoying our complimentary entertainment.
Check out the WiFi and Entertainment page on our website for details of our current Movies, Box Sets, Catch-up TV and Magazines. www.tpexpress.co.uk/wifiandentertainment.
Yes – but we will ask you to confirm that it is suitable before accessing the entertainment.
Oh yes. Whether you are in First Class or Standard Class access to our on-board entertainment service is complimentary.
A. We are launching the entertainment service on all TransPennine Express Anglo-Scott 350 trains and are working hard on the remaining 185 fleet. The Entertainment will also be rolled out across our new super-duper new trains from 2017.
If you are on an Apple device, download TPEXPRESS from the Apple Store. If you have an Android device, you can access and download it from the Google Play Store.
At this stage we have a web browser version. We will soon only offering the full entertainment service for Apple iOS and Android devices; we are working on a version which will work on multiple devices like Kindle and other laptop applications.
Depending on your device, it will be up to 135mb. This enables us to provide you with more of the latest Movies and Catch-up TV Shows, and these need a little extra security layer.
We do not offer subtitles, but we are working on being able to offer this option in the future.
We’ll be updating movies every month, magazines regularly, catch-up TV daily and News throughout the day.
No. Due to restrictions on our on-board WiFi you will need to download the app before your TransPennine journey. We suggest using the WiFi at our stations or, if you forget to do this in advance, you could download it using your own data on-board.
No. You can only access our content when you’re on-board our TransPennine trains but if you haven’t finished what you were watching, the system will remember where you got to if you are using the same device – your cookies need to be enabled.
It sounds like you are using a different device or have cleared your cookies or history, and if so you would need to scroll through to where you were manually.
No, but registrations are stored as a cookie on your device, which means if you’re using a new device or you’ve recently removed cookies from your device you’ll need to register again.
We regularly update what’s available on the entertainment service, so sometimes the last show might expire, but you can always watch something else instead.
No – our on-board entertainment server does not rely on your internet at all.
Access to the entertainment is held locally on the train, therefore it does not need to go to the internet to show you your movies. If you are experiencing a slow internet connection, it may be that we are passing through the countryside where there is a poor connection.
If you have paused a film or a great TV show and your device goes into sleep mode, this may disconnect you from the on-board WiFi.
You can email feedback about TransPennine Express and the overall experience on our trains at firstname.lastname@example.org
You will only receive marketing communications from TransPennine Express if you have opted-in during registration or purchased a ticket.
Your device will hold a few minutes of video to buffer anything you watch, but it would not retain the full video to your device.
A cookie will be placed on your device, and it will allow us to remember where you finished watching a movie or show – next time you connect you’ll be able to pick up where you left off.
You’ve already registered for the Wi-Fi – this second registration is to get access to all the great entertainment content available via our app.
Connecting to the Wi-Fi on board connects you to our system where all our entertainment is stored.
Out of respect for other passengers, please use a pair of headphones before watching a film or TV show. The on-board TransPennine Express staff may remind you of this during your journey.
Oops. You need to pay attention to the passenger information where displayed and listen to on-board announcements throughout your journey with TransPennine Express. Please make the staff aware of your problem and we should be able to help with your revised onward journey.