Wi-Fi and entertainment FAQs

Yes, whether you are in First Class or Standard Class, Exstream is complimentary on board all our trains – there’s absolutely no hidden charges or data costs.

1. Download the TPExpress app
2. Once on board, connect to 'TPE Wi-Fi'
3. Launch the TPExpress App and tap 'TV'
4. Log in or set up an account by entering your details and accepting our T&Cs (your details won’t be shared with anyone else)
5. Sit back, relax and start watching…

You’ll get the best experience and access to the full range of entertainment via the app, but you can access a limited selection of entertainment via an internet browser:

1. Make sure the Wi-Fi on your device is switched on
2. Select 'TPE Wi-Fi' from your list of available networks
3. Once connected, launch your internet browser and go to tv.tpexpress.co.uk
4. Log in or set up an account by entering your details and accepting our T&Cs (your details won’t be shared with anyone else)
5. Sit back, relax and start watching…

No, that’s the best bit! Exstream runs on our onboard Wi-Fi so it won't use up any of your data.

Simply type tv.tpexpress.co.uk into your address bar and hit ‘enter’.

Yes – you’ll have to confirm that whatever content you choose is suitable before you can access it.

We don’t currently offer subtitles but we're in the process of adding them.

We update movies every couple of months, magazines regularly, catch-up TV daily, and weather and news throughout the day. Check out the Wi-Fi and Entertainment page for a taste of our current movies, box sets, catch-up TV, magazines and more.

You can only watch whilst you’re on board our trains. But don’t worry; if you haven’t finished what you were watching, Exstream will remember where you got to so you can pick up where you left off next time you travel with us (you’ll need to have cookies enabled and be using the same device).

It sounds like you’re using a different device or have cleared your cookies or history. You’ll need to manually scroll to where you were.

We regularly update what’s available on Exstream so sometimes shows might expire, but with so much to choose from hopefully you’ll be able to find something else to watch instead.

Registration for Exstream is separate from registering for Wi-Fi so even if you’ve already registered for Wi-Fi, you’ll still need to register on the app to get access to Exstream.

Another reason could be if you’re using a new device or you’ve recently removed cookies from your device, you’ll need to register again as registrations are stored as a cookie on your device.

A cookie will be placed on your device which lets us remember where you finished watching a film or TV show so next time you connect, you’ll be able to pick up where you left off.

Your device will hold a few minutes of video to buffer anything you watch but it won’t store the full video on your device.

Due to the nature of UK mobile connections, the internet speed will come and go depending on your location and the number of passengers using the service. If you’re experiencing a slow connection, it may be that we’re passing through the countryside where there’s a poor connection.

If you paused a film or TV show and your device goes into sleep mode, this might disconnect you from the onboard Wi-Fi so double check you’re still connected.

You can opt-out of the Exstream service at any time by emailing tpe.support@icomera.com

We are constantly looking to improve Exstream with feedback from customers, colleagues and other sources. Make sure you have the most up-to-date version by regularly updating your own device operating system. We try to support most devices but there will always be some exceptions due to their age, operating system or capacity.

That’s right, we’re currently testing a facility on the Exstream portal that allows passengers to track their journey on the train and get helpful onward journey information. This tracks the train you’re on but doesn’t track your own location and your device details and data are anonymised.

We want all our passengers to enjoy their journey so please use headphones while listening to music, radio or entertainment to avoid disturbing others.

Yes, you can enjoy free Wi-Fi on board all our trains.

1. Make sure Wi-Fi on your device is switched on
2. Select 'TPE Wi-Fi' from your list of available networks
3. Connect to the network and launch your internet browser

Bandwith is shared with all users onboard, connection speed may be affected as more passengers connect and because you're on a train there maybe areas where the signal is less strong. The service is suitable for browsing the internet but it's not really made for streaming or downloading large files. We've also blocked inappropriate or offensive content. For entertainment you can use Exstream for TV shows, kids and films.

Yes, you’ll get free Wi-Fi on every TransPennine Express journey. Even if you take multiple journeys in one day you’ll get a fresh allocation on each train journey.

Yes, you’ll just need to enter your details on each device. Each device will get 20MB allowance per journey.

You can access most websites, but we don’t allow video streaming or catch-up TV from an external source, or other services that require excessive bandwidth meaning you might not be able to access some of your usual apps. Instead, you can browse our complimentary onboard entertainment Exstream for all the latest and greatest box sets, catch-up TV, films, magazines, cartoons and more, all available through the TPExpress app.

Due to the nature of UK mobile connections, the internet speed will come and go depending on your location and the number of passengers using the service. If you’re experiencing a slow connection, it may be that we’re passing through the countryside where there’s a poor connection.

We have advanced security measures so it shouldn’t be possible for other users to gain unauthorised access to your device. We suggest that you always have up-to-date firewall and anti-virus software.

To be on the safe side, we don’t recommend you make purchases or access online banking through onboard Wi-Fi. Why not check out our delicious onboard catering or watch onboard entertainment instead?

Our Wi-Fi uses an ‘open network’. Some email providers (e.g. Outlook 365) require a ‘secure network’ so you might get a pop-up saying “There is a problem connecting securely to this network – the security certificate was not issued by a trusted certificate authority” meaning unfortunately, you won’t be able to access your account.

Yes, we’re compliant with the 2018 General Data Protection Regulations issued by the Information Commissioner’s Office regarding your data protection. If you have any questions, please contact tpecustomer.relations@firstgroup.com

For details of how we use your data please view our privacy policy. You’ll only receive marketing communications from us if you opted-in during registration or when purchasing a ticket.

For Apple devices, download the TPExpress app from the Apple Store. If you have an Android device, you can download it from the Google Play Store.

Due to restrictions on our onboard Wi-Fi, it’s best to download the app through the Wi-Fi at our stations or onboard using your own data.

Depending on your device, it’ll be up to 70.6MB. This enables us to provide you with more of the latest movies and catch-up TV shows and these need a little extra security layer.

If you’ve followed the steps to connect to Wi-Fi or Exstream but are still struggling, give our friendly support team a call on +44 (0)208 028 0359 (Monday to Sunday 05:00-01:00. Calls should be charged at a UK local call rate but please check with your network operator) or email tpe.support@icomera.com who can help with issues relating to Wi-Fi and Exstream.

Please get in touch with our Contact Centre if you need help with other aspects of your journey.

You can email feedback about Exstream, Wi-Fi and the overall experience on our trains to tpecustomer.relations@firstgroup.com