Website and app update

We're always looking for ways to improve your experience with us. That's why we're updating our app and website to make them even better! These changes will bring you a more user-friendly design, faster performance, and new features that we think you'll love. Thank you for being a valued customer, and we can't wait for you to enjoy the new and improved experience!

Yes, you'll just need to reset your password before you can sign-in to your account, look out for an email from us with more information. When we launch the new website and app it won't be possible to view or retreive tickets in our app for bookings made before the 9th of July, so please make sure to save your booking confirmation emails for future reference.

We are able to transfer your booking history. Bookings made before 9th July will be visible in 'My account' area on both the website and app from the 9th of July. There will also be an option to download your e-tickets as a PDF.

You can request a refund here: https://refunds.tpexpress.co.uk/

Under the new My account area, you are able to make both seat and bike reservations.

Any remaining balance for eVouchers that have not expired will still be available after we've launched our new website and app. You just need to make sure you've added your eVoucher(s) to your account before the 9th of July.

If you wish to leave feedback or report an issue please contact us using the options available here: www.tpexpress.co.uk/help/contact-us

We’ve introduced and enhanced many new features. If there’s something you’re still missing, rest assured — we’re actively working on it, and it will be re-released in a future update.

In the meantime, we’d love to hear from you. Please don’t hesitate to share your thoughts using our usual feedback channels.