Community

Here at TransPennine Express, we are committed to the communities we serve and recognise the part we play in helping them grow. We help people travel from a to b, whether for work or leisure, visiting attractions or reuniting friends or family. We want to make sure our positive impact extends beyond the station doors, and we love to support our local areas, doing our bit to help them thrive. 

We care about your experience with our service, and we want to hear from you where you think we should be doing things differently. Our Customer and Community Engagement Strategy sets out our plans for how we are going to work with others to allow communities across the North and into Scotland grow. It forms a crucial part of our outreach into the community as well. 

If you want to take a look, you can view our strategy here.

Community is such a big part of our world that we even have a dedicated Community Manager to support our ambitions and ensure that the collective voice of the community is heard. They look after our relationship with the communities that we share the North with, working with Community Rail Partnerships, Rail User Groups, schools and the wider community. If you want to work with us, get in touch.

We believe that the impact we can have on those that surround our network comes from strength in three areas, charitable activity, engagement with the world of Community Rail and a focus on providing social value.