Our app is the ultimate travel buddy; book tickets, check live train times, and more.
At TransPennine Express (TPE), we collaborate with Network Rail and other operators to improve our service performance. From our National Rail Contract (NRC) awarded in May 2021, we are now obligated to measure performance through CP6 metrics, replacing the old system of Public Performance Measure (PPM).
We now measure performance through Time to 3 minutes, Time to 15 minutes and cancellations. The key difference between CP6 metrics and PPM is that Time to 3 and Time to 15 are measured at every station our services call at, whereas PPM was solely based on the train's final destination. Analysing performance through CP6 metrics allows for a clearer representation of punctuality along the whole route, rather than just at the final destination. A key focus for TPE is our Time to 3 measurements, making sure that our trains are no more than two minutes and 59 seconds late at any station on their journey. Cancellations aren't included in Time to 3 and Time to 15 (another difference from PPM), so it's important also to report the percentage of trains cancelled to capture the reliability of the service through the cancellation percentage.
Performance over the last six months (October 2021- April 2022)
Summary of Performance October 2021- April 2022
During the past six months, our strongest results came in periods seven, eight and nine, which continued the pattern of delivering strong performance in 2021.
One of the positives from our strong performance during this time, is how we managed the potential seasonal disruption in autumn, when we would typically expect performance to be affected by leaf fall, causing a build-up of contamination between the track and train wheels.
We saw less impact from this than what was originally expected. Time to 3 was the metric most expected to be impacted by leaf fall, so meeting our targets in spite of this challenge shows how well we managed the build-up of leaves and continued to deliver for our customers.
Short formations were also kept at a low level through the autumn due to the good reliability of our trains, meaning it was rare we could not provide enough seats on our services.
For cancellations, as with the first half of 2021, these remained low in the latter part of the year due to good fleet and traincrew availability. Within period nine, however, cancellations increased due, in the main, to a number of severe storms which hit our region.
Period ten saw a significant drop in performance due to ongoing industrial relations issues and, despite our best efforts, the withdrawal of rest day working and industrial action by RMT union, continued to affect performance for the rest of the financial year.
We know overall performance levels, specifically our cancellation rates, are not what our customers expect or deserve and we are working hard to put plans in place to reduce the impact of disruptive factors on our customers.
Here is how we’ve performed in the last six months (October 2021- April 2022) and how it compares to the same timeframe a year earlier:
From a year-on-year comparison, comparing October 2021- April 2022 and October 2020- April 2021, recent performance was generally worse, with more services running late or having cancellations. Industrial relations issues and extreme weather events were the main causal factors.
In addition, as TPE and other operators are running more services than at the same time one year ago (2021), we are seeing far more congestion on the network which, in turn, can result in delays to our services.
In terms of Time to 15, this year’s performance (2022) is similar to last year’s (2021) with the overall percentage remaining in the high 90s; 96.8 per cent for 2022 as compared to 98 per cent in 2021.
Happily, as a result of improvements made in our fleet availability, we managed to reduce the number of services with short formations during the past six months and out-performed the same period in 2020/2021.
You’re being redirected to an external website.