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The transfer of TransPennine Express services from First TransPennine Express Limited to TransPennine Trains Ltd* has been completed.
Customers should continue to purchase tickets in the usual way. Tickets bought before the transfer will remain valid.
For any questions relating to your journey, please get in touch with our customer service centre on: 0345 600 1671.
For media queries relating to the DfT’s decision, please contact the DfT press office on 0207 944 3021.
*TransPennine Trains Ltd is a wholly owned subsidiary of DfT OLR Holdings Limited (‘DOHL’), the Public Sector Owning Group with responsibility for LNER, Northern Trains Limited and Southeastern.
Below is a list of frequently asked questions relating to the transfer of TransPennine Express to DOHL:
Yes. All tickets are still valid for the dates shown on the ticket.
Yes. All tickets purchased to travel on TransPennine Express services will remain valid for the dates shown on the ticket.
Yes, you can still use your travel vouchers. They will remain valid up to their expiry date.
There will be no changes to ticket prices as a result of this transfer.
We will follow the same process used before the transfer, continuing with a range of tickets and offers to suit all journeys.
Yes, there are no changes to TPE’s railcard policy.
Customers will continue to be able to claim delay compensation from TPE until the franchise ends. TransPennine Trains Ltd will deal with delay claims from that date onwards regardless of the date of travel to which it relates. Any other claims for compensation such as claims arising out of accidents at stations will be handled by TransPennine Trains Ltd regardless of the date that they relate to.
Yes. All valid tickets will continue to be accepted as they would have been before the transfer. We are working with all other train companies and third parties, such as Trainline, to ensure this process is uninterrupted.
Yes. The current arrangements for carrying bikes, luggage, dogs, and so on will stay the same.
No, you do not need to rebook. All your travel arrangements will be carried forward and this transfer will not affect your journey.
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