On the train

During your journey by train please follow this guidance

• Protect others. Please wear a face covering so that your nose and mouth are covered. Government advice on face coverings.
  Face coverings are MANDATORY when travelling on all forms of public transport. You are also required to wear a face covering in and around the station as transport hubs come under the same requirements as retail outlets. 
  Please be considerate of others, hidden disabilities or medical conditions may mean that not everyone can wear a face covering. There are some exemptions including babies, children under the age of 11, people with disabilities and those with breathing difficulties. The sunflower lanyard can be worn by customers who may have a hidden disability and are not able to wear a face mask. Sunflower lanyards can be collected from a TPE ticket office.
• Anyone who isn't wearing a face covering and isn't exempt could receive a £100 fine from the British Transport Police.

       Frequently Asked Questions

• Carry anti-viral hand sanitiser gel and always wash your hands for 20 seconds with soap and hot water before and after travel. 
• Please keep your distance where possible.
• To comply with social distancing rules, we have introduced green and red labels on our trains to indicate where you can and cannot sit. But please note it will not be possible to socially distance at all points throughout a journey so please keep your distance wherever possible
• We will be unable to honour seat reservations until further notice, due to social distancing measures. Customers should find an available seat marked with a green label. This applies to all ticket types. Customers will still be able to buy Advance tickets, subject to limited availability. However these don’t come with a specific seat reservation.

• Due to the social distancing measure in place please allow extra time to make your journey 
• Although our colleagues at stations and onboard will be there to guide you we cannot enforce the social distancing measures so please be mindful of fellow travellers and if the service you are trying to board is busy please consider taking an earlier or later train
• In the unlikely event that you are unable to board the last service of the day due to social distancing requirements, please speak to a member of our team at the station. If you cannot find a member of staff please use the customer help points situated in the station for assistance. Our social media team are also available @TPEAssist
• Avoid close contact with people who are unwell where possible
• Cover your mouth and nose with a tissue, or your sleeve if you don’t have a tissue, when you cough or sneeze, do not use your hands
• Put used tissues in a bin straight away and wash your hands for 20 seconds afterwards
• Avoid touching your face, eyes, nose or mouth if your hands are not clean

If you are on one of our trains and there is no soap available, or if the bins are full, please contact a member of TPE staff on board, or via Twitter or WhatsApp, so our cleaning teams can address this.

If you have travelled abroad in the past 14 days, check the advice for travellers on the NHS website.
If you think you have come into close contact with someone who has Covid-19 or are showing symptoms you should call NHS 111.