Our First Transpennine Express Family
We will be publishing a series of videos explaining what some of our finest members of the First TransPennine Express family do. Since 2004 we have doubled the number of passengers on our network and introduced additional capacity. Paul explains his role as a train planner, an ever growing challenge which the team work on continuously, using innovative techniques to make sure that our fleet of 70 trains runs efficiently, operating 330 services a day and carrying 28.6 million passengers a year.
Customer Service Director, Kathryn, explains how she works with colleagues to deliver and enhance all areas of customer service, striving to provide the high level of service that our customers deserve.
Daryl is a conductor on our services, he is the first point of contact for customers on board our trains. His priority is to provide the customer with a fantastic experience when travelling with us and also ensure that safety critical responsibilities are carried out.
Anna-Jane, Head of Resource Planning, explains her role, working to deliver solutions when engineering and events occur.
Billy is our Customer Service Manager based at Manchester Piccadilly where he works to enhance and deliver improvement in customer service in Manchester and the surrounding area. We've put together a short video explaining his role, what he does and why, providing some thoughts on the future.
Watch this space for the next video, next month, where we will feature another member of the FTPE family.