If you want to buy a rail ticket you should not have to wait more than five minutes at peak times and three minutes during other times. Peak times, which can vary at different stations, are shown on our welcome poster at the entrance to each station.
If you do board one of our trains without a valid ticket, at a station where ticket buying facilities are available, then you will be charged the Anytime (full open single or return) fare for your journey. You will not be eligible to benefit from any discounted fares or Railcard discounts, with the exception of the Disabled Persons Railcard (people using this Railcard may also benefit from being sold a reduced price off-peak ticket, if applicable).
When journeys start at stations where no ticketing facilities are available it is your responsibility to pay your fare to the Conductor who will in these circumstances be able to offer you the full range of available tickets except for Advance tickets, which can only be purchased up to 6pm the day prior to travel, subject to availability.
We have installed 32 self-service ticket machines across our staffed stations. These issue reduced-rate tickets to holders of a Disabled Persons Railcard and their companions as well as holders of Senior Railcards. These machines also meet the current requirements outlined in the Code of Practice published in 2008. Tickets are not available from our three unstaffed stations, these are: Yarm, Seamer and Barnetby
To find out more about tickets, please click here